Returns & Exchanges
At UrbanStems, we aim to deliver happiness through every bouquet, but if your blooms arrive in less-than-perfect condition, we are here to make it right. Due to the perishable nature of our products, we offer replacements or credits for any quality issues reported within 48 hours of delivery.
Capture a Photo
Take a clear photograph of the flowers or plants within 48 hours of arrival to document any issues with freshness or damage.
Contact Support
Email our Customer Happiness team with your order number and the photos attached to initiate your resolution request.
Review Process
Our floral experts will review your claim immediately to determine the best course of action based on our freshness guarantee.
Receive Resolution
Once approved, we will issue a complimentary replacement delivery or provide a store credit to your account for future use.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing